At Grate Expectations we value our customers opinions and feedback. Our aim is to provide a high quality, personal and a professional service to meet your expectations, requirements and budget. Regardless of how large or small the project Grate Expectations remain honest, reliable and efficient.
Building long term relationships with our clients and encouraging your recommendation to others, has enabled us to grow in the business and achieve a fantastic reputation.
"Just wanted to check in to say a massive thanks for fitting us in at short notice this week for the fireplace repair. I know you are really busy so appreciate it. Top service and the guys were super professional too!
A merry christmas to you all." - Jill and Howard Price, Balham
"Thank you to everyone for a wonderful service. Really happy with the quick turnaround of getting our fireplace sorted." - Serena & Peter Cotrell
"Hi Guys, A belated thank you from The Sullivan's for a lovely install.
As promised; finally a photo of the install with my home built fire surround (38mm mdf - coated with sandstone paint, blood, sweat and tears!). Hope you like it!" - John S
"Keith and Danny - I would like to take the opportunity to thank you for a great experience in dealing with your company. My wife and I have both been very impressed with the level of service from start to finish, always being very responsive, helpful and efficient. Could you please also pass our thanks on to the installation team." - Daniel, May 2016
"Many thanks to Tony and Kevin for their efficient and effective installation of our wood burning stove, yesterday. They work together as a well-oiled team, with Tony taking the lead and Kevin supporting him. Both are neat, clean courteous and good-humoured workers. I would willingly recommend Grate Expectations and thank Shaun, Danny, Tony and Kevin for the quality of their work. " - David Lewis, March 2016
"I just wanted to thank everybody at Grate Expectations for repairing my stove so quickly, especially at this time of year when I know you are all really busy. Thank you too for arranging everything and keeping me informed on a regular basis to what was going on. Everyone you sent was a credit to your company and I would definitely recommend you to anyone." - Anna, December 2015
"Just a quick note to say we are DELIGHTED with our fireplace, and the service you provided. What an absolute pleasure, from start to finish.
Thanks so, so much, for adding to our home. Needless to say, when winter comes we will be singing your praises even more." - In appreciation - Melinda, August 2015
"Many thanks for all your help with the stove, we are absolutely thrilled with the result, it looks amazing! It's been a pleasure from start to finish. We couldn't resist firing it up the other day (despite the hot weather) just to see it in action, it's been worth the wait!
We'll pop in to the shop soon to find out about sweeping and services etc and when the best time to book is!
Once again, thanks for all your and your teams help and excellent work!" - Adrian & Sarah, July 2015
"Just to say thank you for the brilliant work the guys have done it all looks fantastic." - Paul B, March 2015
"Please may I ask you to pass on my heartfelt thanks and gratitude to all staff and the wonderful work they did for me - for their cheerful and "no problem" attitude to everything. I am so relieved I asked Grate Expectations to carry out the work and I will always recommend you to anyone I know. I only wish I have bought the Surround from you - as that would have saved me so much hassel - we live and learn!
Completely changing and restoring the fireplace in our Drawing Room was a challenging and daunting prospect for me, but I knew I could trust your team - and they certainly did an excellent job. Each one with their different skills, they went above and beyond the call of duty.
Thank you so much for everything. The restoration of the fire grate is absolutely stunning. I am so thrilled with it - as indeed I am with the lovely flickering flames in both rooms downstairs. May you and your company have continued and increasing success. Britain needs more people like you, honest workmen, who take pride in their work and do a wonderful job. God bless you." - Joy SW16, 2015
"Thank you...Very good tidy job would happily recommend you." - Phil, 2015
"I had a Duel Fuel Stove fitted on Monday by your team led by Tai.
I would just like to say that I was very impressed by the professionalism demonstrated at all times despite the fact that the installation was far from straightforward. Tai and his colleague were at all times very polite and the work was completed to a high standard.
I was also impressed by Danny who did the original survey and estimate – he gave us confidence and clearly was experienced and knowledgeable.
You kept to you allotted timescale and schedule which was also appreciated especially in view of the dire weather we have been experiencing which must have proven very difficult for you operationally." - David England, 2015
"The new gas fire is working very well and thank you for carrying out the installation, sweeping and testing etc... all in one day and leaving my fireplace so clean and tidy without any mess to clean up!" - Mrs Lambourne, 2015
"Thank you so much for sorting out the fireplace for us - it looks absolutely beautiful and we are all so pleased! After being constantly let down by builders, painters and all the rest of it - it was a lovely surprise to get the job done exactly the way it was meant to be and in such a professional way. Thank you to everyone we really are delighted with it!
Happy Christmas to you all!
5 out of 5." - Debbie B, SW20 2015
"If you want a fireplace installed or any advice, look no further! I had a new contemporary gas fire built into my traditional marble fire surround. All members of the GE team are knowledgeable about their subject and happy to share their advice. They have refurbished my fire surround and installed a DRU fireplace into it. There is no aspect of the process that they didn't carry out excellently, service was always prompt and helpful...and great value. I can't recommend them highly enough!! 5 out of 5." - Mrs Janus, Which? Local 2014
"Your after sales has been spot on (as did original installation). Can't praise your company enough. You've got what every other company should have but they don't.
Thanks again." - Sarah and Phil McCarthy, 2014
"I Just wanted to thank you for arranging the installation today and also to let you know that the guys that came around were really good and very helpful. Many thanks" - Rebecca, 2014
If you would like to leave feedback on the service you have received from us complete the form below.